Customer Service & Utility Billing

 Increase to take place January 1, 2024
Letter to Citizens: Water & Sewer Rate Increases

Rate Tables - Increase to take place January 1, 2024

Water Leak & Conservation Information

Water Loss Chart
Watering Your Lawn
Water Saving Designs for Oklahoma Landscapes
Indoor Conservation Tips
Simple Irrigation Audit
Managing Pressure in the Home Irrigation System Drought-Tolerant Plant Selections for Oklahoma
Sustainable Landscapes: Designing a Rain Garden for Residential Property
Smart Irrigation Technology: Controllers & Sensors
Plant Selections for Oklahoma

Sewer Averaging 
Residential sewer accounts have the monthly sewer usage calculated based on a winter average of water usage. Commercial sewer accounts have their monthly sewer usage based on actual monthly water usage. Sewer accounts will be charged a minimum of 1,000 gallons per month. 

Utility Bill Messages (002) - Copy

Frequently Asked Questions

Why did I get a bill for ambulance services from Pafford?

But I pay into the City's ambulance service utility assessment program on my utility bill, so why do I have to pay more than that?

I was told that if I didn't pay for the Pafford program and I didn't have insurance that I wouldn't have to pay anything at all, is that true?

What can I do if I can't pay my Pafford bill?

How do I pay my utility bill?

How do I set up autopay for my utilities?

How can I check my water consumption?

I'm physically disabled, what can I do about my polycart?

How do I start service?

How do I stop service?

How can I get an extra polycart?

Can I have an extra polycart for the holidays?

How do I update my contact information?

How do I get a garage sale permit?

What do I do if my bill is high?

How is it possible that the water usage on my bill is the exact same as a previous month's usage?

How much does water/sewer/sanitation cost?

I moved into a smaller house but my bill stayed the same. Why didn't my bill go down?

I have a smaller family than my neighbor, but my water bill is higher. Why isn't my bill smaller than theirs?

I had a leak, and my bill is high. What are my options with the city?

What is cost sharing adjustment? How does it work?

What types of documentation can I provide for my leak in order to receive City assistance?

Can I get assistance from the city because I let my faucets drip during the storm?

Where can I find the forms needed to apply for the City's programs?

Will these high bills affect my sewer average?

Is there a fee for picking up storm debris?

Is there assistance for my utility bills?

Why is my water bill estimated?

How does the City account for actual consumption during the period the bill is estimated?

I couldn't possibly have used that much water...

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