Customer Service & Utility Billing

Rate Tables

Water Leak Information

Water Loss Chart

Sewer Averaging 
Residential sewer accounts have the monthly sewer usage calculated based on a winter average of water usage. Commercial sewer accounts have their montly sewer usage based on actual monthly water usage. Sewer accounts will be charged a minimum of 1,000 gallons per month. 

Frequently Asked Questions

Why did I get a bill for ambulance services from Pafford?

But I pay into the City's ambulance service utility assessment program on my utility bill, so why do I have to pay more than that?

I was told that if I didn't pay for the Pafford program and I didn't have insurance that I wouldn't have to pay anything at all, is that true?

What can I do if I can't pay my Pafford bill?

How do I pay my utility bill?

How do I set up autopay for my utilities?

How can I check my water consumption?

I'm physically disabled, what can I do about my polycart?

How do I start service?

How do I stop service?

How can I get an extra polycart?

Can I have an extra polycart for the holidays?

How do I update my contact information?

How do I get a garage sale permit?

What do I do if my bill is high?

How is it possible that the water usage on my bill is the exact same as a previous month's usage?

How much does water/sewer/sanitation cost?

I moved into a smaller house but my bill stayed the same. Why didn't my bill go down?

I have a smaller family than my neighbor, but my water bill is higher. Why isn't my bill smaller than theirs?

I had a leak, and my bill is high. What are my options with the city?

What is cost sharing adjustment? How does it work?

What types of documentation can I provide for my leak in order to receive City assistance?

Can I get assistance from the city because I let my faucets drip during the storm?

Is there other assistance available outside of what the City can do?

Where can I find the forms needed to apply for the City's programs?

Will these high bills affect my sewer average?

Is there a fee for picking up storm debris?

I couldn't possibly have used that much water...

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